RETURN POLICY

RETURN POLICY

We happily accept unworn merchandise within seven days of purchase or seven days from the delivered date for online orders for a full refund or credit for all qualifying orders.

 

NON-QUALIFYING ORDERS

Earrings

For hygienic reasons, all EARRINGS are FINAL sale.

 

Sale Items

Items purchased on sale are FINAL SALE only.

 

RETURN SHIPPING PROCESS

Muizee is unable to process any returns made at a retail location.

To return your order, please include the original invoice. Muizee is not responsible for lost return packages, and recommend you insure and track your package. 

 

Please address all returns to:

MUIZEE 

attn: Briar Gorton

140 Yonge Street, Suite 200

Toronto M5C 1X6

 

If you are dropping off a return, exchange, or repair it can only be done during office hours which are Monday - Friday from 8:30am-5:30pm. Muizee is not responsible to pick-up or drop-off any returns, exchanges, or repairs. If you are unable to make it during office hours, you are responsible for sending in the return, exchange, or repair via Canada Post or alternative shipping arrangement. Customers are responsible for all shipping expenses to receive returns, exchanges, or repairs if they are unable to make it during office hours.

 

REFUNDS

You will receive an email notification from Muizee when we receive and process your return. Please allow 10 business days for your return to be processed.

 

EXCHANGES

At this time, we can only process exchanges for the same item.

 

REPAIRS

Muizee will repair qualifying purchases up to one year of their purchase date. Muizee reserves the right to deny any unreasonable repairs, returns, or exchanges.

 

PRICES ARE SUBJECT TO CHANGE

Muizee gladly honours a one-time sale price adjustment on full-priced merchandise within seven days of the retail purchase.  Sale price adjustment does not include limited-time promotions, including discount code and gift with purchase offers. To obtain a price adjustment, please send us an email to hello@muizee.com within the seven day window. Include your order number in your email message. If you are within the deadline, we will refund the difference to your original form of payment. Items purchased with a promotional discount or at consumer shows are not eligible for price adjustments.